FAQ  

Frequently asked questions

Do we ship internationally?


Yes! We offer shipping to New Zealand, Thailand, Canada, UK, and most of Europe. Please be aware that Australian shipping prices have increased recently. A delivery quote will be provided when you place your order.




What sizes do we offer?


Our Soft Hands Neck Strap and Free Ride Strap are available in an array of sizes! To see the sizes available, and how to size your horse, check out our sizing chart.




Can I request a colour?


Yes! If we can source it, you can have it. Place your order, and let us know your special order colour in the additional details section. We will get back to you with the availability and any additional costs ASAP.




What if my product requirements are not listed?


We are happy to do custom orders where possible! Please contact us with your requests and we will let you know ASAP. Our email is info@softhandsequine.com




How much is postage?


Postage starts from $5 non-tracked and in most cases within Australia will be $10.
We use parcel post via Australia Post with both tracking and non tracking available.
Please be aware that Australia Posts pricing has increased recently. We endeavour to keep our shipping costs as low as possible.
Tasmanian customers MAY be able to access a pick up service depending on your location. Options will be provided after order is placed!